Find out how to repair the highest most painful web site UX errors [examples]

In in the present day’s market of evolving web site performance, UX design has change into extra necessary than ever to companies, globally. Right here’s a roundup of prime UX errors and methods to repair them.

We wish customers to navigate our web site freely, with out obstacles and with out friction. In case your web site makes discovering info a problem, you possibly can wager your backside greenback your competitors already is aware of that, and is capitalizing on it.

Each UX and search engine optimisation are user-centric, which makes them a formidable pair whenever you get them proper.

However get it flawed and you might see excessive bounce charges, low conversions and even a slight hit in your rankings as Google’s John Mu considers UX a ‘smooth rating issue’.

When you’re discovering that customers aren’t spending time in your web site (or changing) there may very well be points. We’re going that can assist you discover out what they may very well be.

Cluttered navigation

Your web site’s navigation is the gateway to your content material and repair pages. It’s the place you (actually) deal with constructing a funnel that's each frictionless and straightforward to know.

Your navigation must be an structure of well-structured, teams of pages; both industrial or informational (relying on what you are promoting).

A few of the commonest errors we see are:

Hyperlinks with out worth in the primary menu
Extreme anchor textual content
Non-responsive (yep, it nonetheless occurs in 2019)
Too many sub-menus
Depends on Javascript (with no fallback)

Find out how to repair your web site’s navigation

The golden rule right here is to make your navigation accessible, responsive and clutter-free.

Take into consideration your classes, your most respected pages, the place customers spend most of their time and, extra importantly, who your customers are.

Ceaselessly 21 does an awesome job of linking via to the primary areas of its web site in a structured and visually pleasing means.

example of forever 21 good site navigation to main pages


Let’s say you run an ecommerce retailer for pets (as a result of everyone loves animals).

You promote merchandise for canines, cats and rabbits. Right here’s how one can construction your navigation…

example of good site navigation

Aesthetics are every part

Persons are visible creatures. We like web sites to be aesthetically pleasing.

One of many greatest cardinal sins of UX is poor imagery, shade selections and font choice. The truth is, I’ll lengthen that into most areas of any on-line advertising; social media and show adverts.

Right here’s an instance of all three on a single web site:

example of bad site nav, has bad colors, fonts, and images

I don’t assume I have to go a lot additional into why this may very well be improved. However, I'll go into the how.

Even the massive manufacturers get it flawed…

boohoo example of bad site navigation, how one poorly sized image affects UX of whole page

Discover how a single, poorly sized picture has affected the texture of the entire web page?

Fixing poor web page construction

Issues to contemplate in terms of web site format are: margins, padding and alignment.

As you possibly can see within the instance above, alignment is a giant subject and even a small quantity of misaligned content material/imagery can look unprofessional. Internet pages work in columns which give a construction for designers to create touchdown pages which might affect customers’ focus and a focus.

Combining textual content and pictures collectively is generally the place layouts can change into tough to handle as we’ve already seen.

Fortunately for you, we’ve put collectively plenty of web page format examples beneath which make structuring your content material and pictures easy.

Picture aligned to the precise of textual content:

example of image aligned to right of text

example of text on top of image

Textual content field overlaid on carousel picture:

example of text overlaid on carousel image

Working with fonts

When you think about fonts, you might want to take into consideration how your content material will seem in any respect sizes. Out of your header hierarchy to your bullet factors.

We suggest limiting the quantity of various fonts you utilize in your web site. It’s straightforward to get carried away to provide totally different sections of your web site its personal ‘really feel’.

When you’ve chosen a single font household or households, think about how one can create distinction between header and physique content material.

Single font picks with various font weights can create a really visually pleasing distinction between sections of your web page.

A poor font choice may even make a retail big, equivalent to Amazon, look untrustworthy and unprofessional.

example of poor font selection on Amazon product page

When you’re struggling for concepts on font pairing, you'll find use Font Pair to place collectively totally different font sorts. It’s necessary to do not forget that font readability will play an enormous half in how customers eat content material.


Paragraph spacing

When you’re content material at the moment seems to be like this:

example of how typography can go very wrong

I’m sorry, however you’re doing it flawed.

Even a minor change to fonts could cause the best of upsets to customers. Simply ask Amazon the way it went for it.

Most CMS platforms will include pre-installed fonts, however when you want extra of a range you possibly can all the time use Google Fonts.

Lastly, think about how your font seems on desktop and cellular.

In case your font dimension is simply too large, it might take up an excessive amount of of a cellular display. If it’s too small, customers will battle to learn it. It’s price testing totally different sizes to cater for total legibility.

That is an instance of how Zazzle’s homepage seems on an iPhone X – utilizing a font dimension of 18px.

example of site nav on mobile

Web page load instances

This shouldn’t be information to you by now.

There are a number of case research obtainable about how load instances can affect conversions. So, I gained’t go into that right here.

The most typical motive for web page load instances being excessive, is pictures. Photographs are one thing most web site house owners can change with little dev enter. It in the end comes right down to saving the precise file kind, utilizing the precise dimensions and compressing high-resolution to protect high quality, while decreasing dimension.

Financial savings in KB can usually make an enormous distinction.

Check out what occurs when picture optimization is ignored.

example of slow page load times

For the sake of anonymity, we’ve hidden the model’s identification.

Nevertheless, that is the web page we had been greeted with for over 5 seconds. It’s a medium-sized ecommerce web site that caters to kids’s clothes.

By optimizing the pictures, we discovered that there have been financial savings of as much as 900kb – a major weight lifted off of a browser.

Contemplate how this feels for customers? First impressions are every part. What’s to cease site visitors bouncing as a result of content material/pictures not loading?

Take into consideration that for a second!

Find out how to repair picture bloat

Firstly, you might want to discover if this is a matter.

You'll be able to run velocity exams utilizing Google’s Lighthouse or GTMetrix to get an understanding of which recordsdata are too heavy. It’s easy to search out poorly optimized pictures for particular person pages.

For batch evaluation, we suggest utilizing a instrument like Sitebulb which has an extremely in-depth part attributed to web page speeds.

In case your pictures are already in your web site and also you don’t actually fancy opening Photoshop and resizing all of them, you might want to run batch compressions to scale back the file dimension.

There are a number of picture compression instruments obtainable on-line, we suggest or TinyPNG.

It’s usually thought that compressing pictures means poor high quality. Nevertheless, check out the picture beneath and assess the standard distinction  for yourselves.

example of image size reduced, image compressorPicture dimension diminished by 37%, over a 1.3MB saving

For these of you utilizing WordPress, you should utilize the plugin to compress and resize the pictures in your web site.

New picture codecs

Google Builders launched a brand new file format which is taken into account to be superior to its PNG and JPG equal.

It gives implausible lossless and lossy compression for pictures.

Shaving milliseconds off your load time, particularly on poor cellular connections, can cease a person from leaving your web site. Google has stated it actively rewards websites which can be seen to make incremental enhancements to web site velocity.

The good information?

Greater than 70% of browsers assist this media format!

You'll be able to learn extra about WebP with Google Builders.


No UX mistake roundup could be full with out mentioning pop-ups.

They appear to get extra aggressive and extra disruptive every year. You’ll discover it onerous to come back throughout a web site with out them.

Sorry Sumo, however this is without doubt one of the worst.

example of a bad scroll-triggered popup on a website

That is thought of a scroll-triggered pop-up. Whereby, the web page waits for me to work together earlier than the pop-up is proven.

There's one main rule that it's essential to abide by: don't disrupt a person’s expertise with pop-ups. We all know this can be a daring assertion however… who likes pushy gross sales?

If you wish to assist customers, do it natively.

Bear in mind, we’re making a frictionless journey.

Find out how to use pop-ups — the precise means

First issues, don’t ever use interstitial pop-ups. It is going to annoy customers and will defer the rendering of your web page in engines like google.

Each are unhealthy for enterprise.

We suggest utilizing pop-ups in a extra refined method.

Prime banners

example of a brand CTA at the top of a screen

An ideal instance of a branded CTA on the prime of the display. It’s non-invasive on each desktop and cellular.


good example of a website chatbot

Chatbots are a good way to assist customers discover what they’re in search of, with out disrupting their expertise.

You'll be able to incorporate lead era, low cost codes or simply supply common buyer recommendation. It will possibly assist enhance operational effectivity (decreasing calls into the enterprise) and enhancing conversion charges.

If a buyer is discovering it onerous to discover a explicit space of the location, chatbots can take away this friction rapidly to assist retain customers.

Native CTA banners

good example of native CTA banners

One other good technique to supply reductions to customers is to combine CTAs inside product picks and even at class degree as a header banner.

We discover this to be a good way to protect UX and nonetheless assist drive incentivized clicks to sale or low cost pages.

It’s all the time necessary to recollect to design banners to match dimension and resolutions of your merchandise.


UX is as necessary to your web site as your content material. Information reveals that UX continues to be a little bit of a thriller to many entrepreneurs, however it must be an important issue on any web site design.

Web site innovation is inspired however not at the price of your customers. If you’re contemplating methods to enhance your person’s expertise, you might want to keep in mind how you're feeling navigating a poorly put collectively web site.

Contemplate the straightforward fixes; fonts, pictures, colours and navigation first, earlier than you consider CRO (conversion fee optimization).

Bear in mind, we’re in a market pushed by person conduct so, strive your greatest to cater to that as a lot as you possibly can and also you’ll win!

Ryan Roberts is an search engine optimisation Lead at Zazzle Media.

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