Customer experience optimization (CXO) for online stores: Three proven SEO tactics

30-second abstract:

Once you could have the appropriate product and pricing, succeeding together with your on-line retailer primarily boils right down to efficient digital advertising and marketing and delivering a top-notch buyer expertise.
For ecommerce, particularly, search engine optimisation — or rating on the primary web page of Google — performs an enormous function in efficient advertising and marketing and on-line branding, because it builds belief within the eyes of your viewers which paid advertisements can’t. And belief interprets to a greater buyer expertise.
Here we talk about three confirmed search engine optimisation ways that increase your search engine rankings whereas additionally enhancing your model’s buyer expertise in ways in which transcend trust-building.

Your fashionable on-line retailer has numerous shifting components, with a whole lot to 1000's of various product pages, quite a few variations of the identical web page, and dynamic parts. And you’re effectively conscious of the significance of getting your retailer rank on the primary web page of Google — extra visitors, model consciousness, belief, and gross sales. However, search engine optimisation at present is not only about together with the appropriate key phrases and constructing backlinks to your on-line retailer however is intently knit with offering an ideal person or buyer expertise (CX).

When you're employed in your search engine optimisation by protecting the shopper expertise facet in thoughts, you’ll construct a retailer that not solely garners high rankings and tons of natural visitors but additionally converts that visitors into prospects.

In this publish, let’s check out three tried-and-true search engine optimisation ways that straight enhance your retailer’s search visibility whereas additionally establishing an impressive buyer expertise.

Tactic #1: Make your retailer load lightning quick

Page velocity is without doubt one of the most important elements that may make or break your retailer’s rankings and CX. Most folks at present lack the endurance to attend for even three-to-five seconds on your web site to load, and gained’t suppose twice earlier than bouncing off to a competitor.

Source: Think With Google

Site velocity is an official Google rating issue since 2010. Thus, optimizing your retailer’s velocity is pivotal to each search rankings and CX.

That being mentioned, the sheer variety of visuals and dynamic parts in your retailer could make this seemingly easy job a tall order.

The greatest strategy to go about optimizing your web site velocity is to run your web site by means of a free instrument corresponding to GTmetrix or Google’s PageVelocity Insights to evaluate how your web site performs presently. These instruments will generate an inventory of solutions and optimization alternatives which you could then verify off one after the other to make your retailer lightning quick.

For instance, you might have cumbersome picture recordsdata that must be compressed utilizing a picture compression instrument. Or, you might have but to allow browser caching so repeat guests don’t should reload your entire web page every time.

page speed insights and how they can help improve customer experience

Similarly, it's potential that you've got too many pointless redirects in your product pages or render-blocking assets that negatively affect your web site velocity. Use the aforementioned instruments to pinpoint the precise causes for suboptimal velocity, after which work to individually enhance each facet.

Tactic #2: Ensure content material on all pages is exclusive and up to date

Google desires you to have distinctive, high-quality content material on each URL of your retailer. But with numerous URLs owing to product variations and classes, this may change into a tricky nut to crack.

That’s as a result of, on high of making distinctive, keyword-optimized, and descriptive content material for every product web page, you should deal with inner search end result pages and product filters (corresponding to colour and measurement) that end in too many low-value duplicate pages which you don’t need Google to index.

And duplicate content material (for example, a number of colours or sizes of the identical shirt) can severely harm your search engine optimisation.

To dodge this, go for certainly one of these three choices:

Include a canonical tag (rel=canonical) on product variation pages that factors to the primary product web page.
Place a “noindex” tag on the pages you don’t need Google to index.
Block the variations inside your robots.txt file.

Next, you might want to have a plan for coping with outdated content material, corresponding to merchandise which are discontinued or seasonal. You have to take care of such content material in a method such that the search engine optimisation worth shouldn't be misplaced and prospects aren’t left confused.

The simplest way to try this is to make use of 301 redirects to level previous URLs to the brand new ones. This method, guests get essentially the most up-to-date content material on the product they're on the lookout for (thus making certain constant buyer expertise), whereas the hyperlink juice from the unique URL is accurately handed on to the brand new web page.

Tactic #three: Focus on the cellular expertise

Online buying on smartphones and tablets has change into mainstream within the final decade. Today, cellular is the place the cash’s at.

Take a take a look at these numbers from the current vacation buying seasons:

On Black Friday ($6.2 billion in on-line income in 2018), practically 40% of gross sales on the conventionally brick and mortar buying day got here by way of a cellular machine.
On Cyber Monday ($9.2 billion in on-line income in 2019), 54% of holiday makers got here from cellular units, whereas round 33% purchases on their cellular machine, up over 40% from the earlier 12 months.

What’s extra, in 2021, 53.9% of all retail ecommerce is anticipated to be generated by way of cellular. In different phrases, odds are that the majority of your guests are coming from a smartphone or pill than a desktop.

Despite that, 84% of customers have skilled difficulties in finishing cellular transactions. This means you could have an ideal alternative to surpass your rivals by way of buyer expertise (CX) and rankings by making a mobile-friendly retailer.

Due to Google’s mobile-first indexing, the cellular model of your retailer (not the desktop!) is the benchmark for the way Google indexes your web site and determines your rankings.

Follow these greatest practices for a stronger cellular expertise:

Incorporate a responsive design, so all of the content material in your retailer robotically adjusts to the display screen measurement. This method, you serve the identical HTML code and URLs whatever the customer’s machine.
Mobile web page velocity is an official rating issue, so guarantee optimum velocity on cellular by optimizing pictures, enabling compression, minifying CSS and JS, avoiding redirects, bettering server response occasions, and leveraging browser caching.
Don’t neglect usability. Make your retailer simple to navigate, even on cellular. Enable autofill for contact varieties, wherever potential. Make buttons massive sufficient to be simply clickable. After all, Google rewards wonderful expertise regardless of the machine.

Furthermore, be sure to keep away from these widespread cellular UX errors:

Blocked JavaScript and CSS recordsdata
Unplayable video content material (attributable to Flash)
Illegibly small font measurement
Cluttered contact parts

Simply put, smartphone ecommerce is a rising pattern and Google is prioritizing cellular expertise. And so, focus in your retailer’s mobile-friendliness for higher rankings and CX.

search engine optimisation and buyer expertise (CX) are two sides of the identical coin

The fashionable buyer gained’t accept something lower than a chic on-line buying expertise, which begins from discovering your retailer on the primary web page of search outcomes to a quick loading web site, up-to-date content material, and past.

Coupled with the truth that engines like google like Google have now advanced to some extent the place they’re in a position to reward outstanding buyer expertise with first-page rankings, you already know you’ve started working in your retailer’s search engine optimisation from a CX perspective.

The three ways outlined above straight enhance your search engine optimisation and CX, so concentrate on getting these proper to not solely increase your retailer’s search rankings and drive extra natural visitors but additionally to render a formidable buying expertise that prospects preserve coming again to.

Harsh Agrawal is the pioneering blogger behind ShoutMeLoud, an award-winning weblog with over 832Okay subscribers and 1,000,000 Pageviews monthly.

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