Eight ways to align your customer acquisition strategy in 2021

30-second abstract:

The occasions of 2020 will form the foreseeable future in a big method.
Customer acquisition nonetheless stays crucial side of enterprise progress.
To survive in 2021, manufacturers must concentrate on their clients and undertake advertising methods that convey them nearer to their shoppers.

Uncertain instances are just like the climate, they're all the time there and each people and organizations have little or no management over them. Just just like the climate, the severity of unsure instances can rise and fall. And presently, most companies in virtually each sector throughout the globe are working beneath unsure situations posed by the COVID-19 pandemic. Nike, a preferred shoe model is taking some drastic measures to remain afloat. How? By prototyping face shields for medical doctors and nurses. Businesses and entrepreneurs are starting to understand that their preliminary buyer acquisition technique is not a match to the brand new regular of social distancing, distant working, motion restrictions, and lockdown of some areas as we all know it.

For occasion, acquisition methods that closely depend on producing leads at commerce festivals and conferences are not workable.

Hence, all companies and entrepreneurs should align their methods to go well with the present world disaster, the place buyer acquisition issues greater than ever.

Aligning your buyer acquisition technique in unsure instances like this could take some ways, which embody the next:

1. Re-evaluate your small business objectives

The first step to align your buyer acquisition technique in instances like that is to re-evaluate your small business objectives. Perhaps, these objectives have (or ought to have) modified because of the prevailing disaster.

Ensure that your advertising group understands how your small business objectives have (or could have) modified earlier than deciding upon a brand new acquisition technique.

For occasion, some companies could focus extra on providing sure services that higher go well with these instances than others and this may occasionally contain altering the present services or products line.

Once these objectives, you'll be capable to create an appropriate advertising plan to help them.

An excellent instance is Zoom Meeting, which abruptly turned the preferred internet conferencing instrument amidst the COVID-19 pandemic.

Zoom Meeting witnessed a 418% progress in adoption and a 169% enhance in income by re-evaluating its aim from only a communication and enterprise assembly instrument like Hangout and Skype to a extra highly effective collaborative and video conferencing instrument.

2. Find out and perceive how buyer behaviors have modified

Presently, life is totally different from what it was simply a short while in the past for most individuals.

Hence, the methods companies have been as soon as marketed to focus on clients could not be efficient or relevant.

For occasion, focusing on clients with billboards, transit station promoting, and even radio ads could not be efficient as there's a important decline in motion and commuters.

Also, shopper desire could have been affected by the prevailing pandemic.

Therefore, it’s essential to evaluation your advertising personas and learn how their behaviors may need modified contemplating the pandemic. More so, it’s mandatory to contemplate in case your audience has modified or not.

Chances are that whereas a set of shoppers could not want your services or products, a brand new set could have emerged. Otherwise, you could be focusing on clients that you simply don’t have the “proper to win.”

And irrespective of how a lot you attempt to develop your small business the place you don’t (or not) have the appropriate to win, you'll solely be investing your assets and time on detached clients, which is subsequent to wastage.

You can attain out to the brand new set of shoppers with the identical capabilities that gave you an edge along with your base. Learn new expertise that may be helpful to you, even whether it is by way of on-line course platforms, and search for methods to repurpose your present assets.

The teleconferencing instruments are but a great instance.

While companies have been the key customers of teleconferencing instruments through the pre-pandemic interval, these instruments at the moment are a invaluable instructional instrument for teachers-students collaboration the world over.

three. Go on to your clients

The subsequent step to align your buyer acquisition technique in unsure instances is to go on to your clients.

The present disaster has clamped down (or shut down in some areas) many actions within the retail trade and a few companies might even see this clampdown as an obstacle.

However, the clampdown or shutdown has solely granted permission to good companies to attach extra immediately with their clients.

For occasion, PepsiCo’s new direct-to-consumer web site, “snacks.com,” is an ideal method for the corporate to circumnavigate conventional grocery store channels (retailers) to promote their product on to customers.

This transfer by PepsiCo won't solely scale back prices however can even allow PepsiCo to develop extra important buyer intimacy and maintain extra buyer knowledge.

You can undertake an identical transfer like PepsiCo to get nearer to your clients throughout these unsure instances.

four. Embrace digital advertising and promoting greater than ever

The greatest method to go on to clients immediately is to embrace digital advertising greater than ever.

Digital advertising and social media are probably the most important type of advertising. It delivers one of many highest returns. For instance, for each $1 invested, you possibly can count on this ROI from totally different channels.

Customer acquisition strategy 2021 - Embrace digital marketing and advertising

However, analysis has proven that digital advertising is just not getting used to its full potential, with entrepreneurs utilizing solely a small share of the options out there to them.

Now is the appropriate time to alter that. Evaluate your present digital advertising methods (when you've got any) and contemplate how one can maximize potentials in addition to make the most of any presently unused channel.

For occasion, if your small business is presently utilizing solely the e mail advertising instrument, contemplate creating a technique for increasing that utilization – integrating podcasts or webinars.

Better nonetheless, you can begin by creating automated nurture campaigns through emails or ship your leads a survey to inquire about their present wants and how one can serve them higher.

If you run a coaching enterprise, you possibly can examine internet hosting a webinar as a lead era instrument to your on-line programs.

When you present free content material like webinars to your audience, you’ll not solely earn their goodwill but additionally grow to be a invaluable supply of data.

The free webinars will lure your viewers into the highest of your advertising funnel and nudge them alongside that funnel in the direction of your on-line course.

Customer acquisition through podcast has additionally been underestimated. However, in the event you’re seeking to begin a podcast, don’t assume you’ll get tens of millions of downloads immediately.

Techcrunch acknowledged that podcasts can attain about 51% of the US viewers between the age of 12 and above.

Customer acquisition strategy 2021 - Podcasts

5. Focus your advertising on care, stability, and resilience

In case you’re not conscious but, the temper and mode of selling have modified, due to the COVID-19 pandemic.

Hence, companies must make any mandatory changes.

Businesses that flip a deaf ear and proceed to ship adverts and enterprise messages which are too self-serving could find yourself driving away their clients inadvertently.

Ensure that your small business is well-aligned with the wants and tenor of the present market. Also, ensure that your small business is powerful sufficient to evolve as instances change.

For occasion, a preferred film studio that promotes darker themes realigned its advertising technique on the onset of the COVID-19 pandemic to convey inspiration and hope to American film audiences.

Also, a B2B software program firm that originally promoted progress and expertise innovation through the bull market has re-evaluated its advertising plans round stability, resiliency, and value financial savings.

6. Invest extra in getting new clients

Due to the continued pandemic, some companies really feel that buying new clients is both useless or inconceivable.

As a end result, they've lowered their spending on buyer acquisition and targeted on incremental income from present clients.

However, this isn't a really clever enterprise determination and good companies are already taking the alternative stance.

By offering the appropriate and well timed options to issues that clients are presently dealing with – within the type of worth reductions, reductions, prolonged fee phrases, supply, and so on. – some companies are already successful clients away from less-resourced rivals.

Such companies will finally emerge from this ongoing disaster with a stronger market place, extra clients, and bigger gross sales and income.

Therefore, you should decide one of the best ways to make sure that you’re planning the longer term progress and improvement of your small business by investing extra in buyer acquisition.

7. Follow the pattern

This level most accurately fits B2B companies.

Did that industries which are anticipated to emerge as winners from the present disaster embody pharma, expertise, and authorities whereas the actual property, journey, and schooling industries are much less prone to excel?

In a examine by Capterra, about 2% of digital small companies will shut down fully because of this pandemic.

Follow the trend

Therefore, realign your advertising methods to focus on the successful industries.

More so, strategize to focus extra on massive, secure, and well-resourced firms however much less on SMEs.

You could must place your self to successfully seize both the rising want within the SME sector or the massive firms that matter most?

eight. Determine how your product or providers can assist the present state of affairs

As acknowledged above, sure services higher go well with these unsure instances than others.

To entice extra clients and stay in enterprise, companies should alter their present services or products line to assist the present state of affairs.

Here are just a few examples of companies which have stepped as much as be useful within the current state of affairs:

The athletic attire firms have begun the manufacturing of private protecting tools (PPE), shoe producers at the moment are producing medical masks, whereas an image framing firm has begun the manufacturing of face shields.

All of those are to assist the current state of affairs and hold individuals secure, particularly medical staff.

Though you could not be capable to pivot your services or products to assist out in the identical methods, you possibly can consider different methods to make use of your advertising to assist the state of affairs.

You can analyze your viewers’s persona or ship them a survey to find out what they want proper now and the way your services or products can assist ease their burdens.

For occasion, in the event you’re a enterprise that offers primarily with providers or content material creation, you possibly can publish useful posts and coaching webinars to help the viewers.


Despite the present pandemic-led uncertainty that has plagued the enterprise world, it’s essential to all the time keep in mind that clients are key to any enterprise progress.

Irrespective of the kind of enterprise you run, the longer term progress of your small business hinges on one factor – your buyer acquisition technique.

This present COVID-19 pandemic has rendered most buyer acquisition methods efficient, which necessitates the necessity for companies and entrepreneurs to re-align their advertising methods.

It’s by no means going to be straightforward. But if you place the shopper first, you’ll all the time discover a method to navigate the powerful instances and nonetheless win.

Lidia Hovhannisyan is an outreach specialist at Omnicore.

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